Shipping & Delivery
United States Delivery Information
We use UPS for most orders. When your goods are dispatched, an email will arrive to notify you.
*Be sure to add orders@jaderope.com.au to your safe senders list to avoid our communications being treated as junk mail.
Costs
Delivery costs are calculated on wieght and as such are different for all orders. Jade Rope offers free USA delivery for orders above $85.
Delivery Times
You should be able to expect delivery within 7 days.
Jade Rope endeavours to ship orders within three working days (Monday to Friday) and there is typically one to two days delivery time.
Important:
1. At peak times we may need an extra day or two to process your order. If your order is urgent please notify us.
2. Please allow an extra two (2) days for natural rope orders requiring conditioning (some jute and hemp ropes)
We will contact you if we anticipate your order will be delayed by more than 3 days.
Please note: We cannot guarantee a rushed service. We recommend you allow extra time for deliveries if extreme weather is forecast and/or it is mid to late December.
International Delivery
Jade Rope ships internationally up to 2kg. This shipping fee will be calculated at the checkout when your country is selected.
Please allow an extra 7 days for international delivery.
If you are unable to select your country via our Australian store, it may be that we dispatch to your region from a different country. Please try visiting the store of ours that is closer to the country you live in:
Always feel free to contact us at any time should you experience any difficulties.
